---
title: "How do I freeze/unfreeze or deactivate my card?"
slug: "how-do-i-freeze-or-cancel-my-card"
updated: 2026-09-10T10:30:00Z
published: 2026-09-10T10:30:00Z
canonical: "help.sunrate.com/how-do-i-freeze-or-cancel-my-card"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.sunrate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I freeze/unfreeze or deactivate my card?

This article explains how you can freeze or cancel a Sunrate card.

### Freeze/Unfreeze your card

- Freezing your card prevents any further transactions from being made on it virtually, physically, or on any of your devices. It is reversible, and you can unfreeze your card easily in your account.
- To do so, click **Cards — Virtual/Physical Card — Card Management,** and in the **Action** dropdown, click **Freeze**.

![](https://cdn.document360.io/6ba2be10-b028-4ffc-a3e8-812e8bb1ae97/Images/Documentation/image-FX4BKZ99.png)

- To unfreeze your card, click **Unfreeze** in the same dropdown menu**.**

![](https://cdn.document360.io/6ba2be10-b028-4ffc-a3e8-812e8bb1ae97/Images/Documentation/image-E7BLHB0Q.png)

### Deactivate your card

- Cancelling your card permanently closes the card. Please note that once your card is cancelled, **the action cannot be reversed**.
- To do so, click **Cards — Virtual/Physical Card,** and in the **Action** dropdown, click **Deactivate**.

**If you cancel a physical Sunrate card, make sure to cut the card to ensure that no personal information can be distinguished before disposing of the pieces.*

![](https://cdn.document360.io/6ba2be10-b028-4ffc-a3e8-812e8bb1ae97/Images/Documentation/image-RKPJXVY9.png)