---
title: "How do I identify the cause of a transaction failure?"
slug: "how-do-i-identify-the-cause-of-a-transaction-failure"
updated: 2026-09-11T03:11:44Z
published: 2026-09-11T03:11:44Z
canonical: "help.sunrate.com/how-do-i-identify-the-cause-of-a-transaction-failure"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.sunrate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I identify the cause of a transaction failure?

This article explains what you should do when you find transaction failure.

#### If your Sunrate card transaction fails, please check the following points first.

#### 1. Sufficient Balance

Ensure that your Sunrate card has adequate funds to complete the transaction.

#### 2. Card Status

Check if the card has been frozen. If the **Automatic Freeze of Dormant Cards** feature is enabled, the card will be automatically frozen after 45 days of inactivity. Should you need to use the card again, please unfreeze it accordingly.

- Freeze or unfreeze your card: [*<Freeze or unfreeze your card>*](https://help.sunrate.com/docs/how-do-i-freeze-or-cancel-my-card)*.*

![](https://cdn.document360.io/6ba2be10-b028-4ffc-a3e8-812e8bb1ae97/Images/Documentation/image-3309IMA2.png)

If all the above points have been verified and the issue persists, please contact your account manager or our official customer service for further assistance.