---
title: "How do I raise a transaction dispute?"
slug: "how-do-i-raise-a-transaction-dispute"
updated: 2026-09-11T03:12:26Z
published: 2026-09-11T03:12:26Z
canonical: "help.sunrate.com/how-do-i-raise-a-transaction-dispute"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.sunrate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I raise a transaction dispute?

To raise a transaction dispute, please get in touch with your dedicated business development representative or our customer support team at [support@sunrate.com](mailto:support@sunrate.com) via email, with the subject title ‘Fraud, Lost or Stolen Card’. To accelerate the process, please assist to prepare and submit the below information:

- Sunrate Client ID:
- Card ID:
- Card Number:
- Merchant Name:
- Amount:
- Currency:
- Payment Time:

A member of our team will get back to you within 1 working day.