# SUNRATE Help Centre

> Knowledge base documentation for SUNRATE Help Centre.

## hc

- [Register as a company](https://help.sunrate.com/docs/register-as-a-company.md)
- [Register as an individual (Currently for Vietnam E-commerce sellers only)](https://help.sunrate.com/docs/register-as-an-individual-for-vietnam-sellers.md)
- [How can I check my fees？](https://help.sunrate.com/docs/how-to-view-my-current-fee.md)
- [I have completed my account registration. What are my next steps?](https://help.sunrate.com/docs/what-are-my-next-steps-after-completed-my-account-registration.md)
- [How does SUNRATE prevent account hacking?](https://help.sunrate.com/docs/how-does-sunrate-prevent-account-hacking.md)
- [How to add additional users?](https://help.sunrate.com/docs/how-to-add-additional-users.md)
- [How to use SUNRATE approval system?](https://help.sunrate.com/docs/how-to-use-sunrate-approval-system.md)
- [I cannot find the currency I need, what should I do?](https://help.sunrate.com/docs/what-should-i-do-if-i-could-not-find-the-currency-i-need.md)
- [How to close my SUNRATE account?](https://help.sunrate.com/docs/how-to-close-my-sunrate-account.md)
- [“Platform Version - General” vs “Platform Version - Professional”, what are the differences?](https://help.sunrate.com/docs/differences-between-general-version-and-professional-version.md)
- [How do I apply for a new Global Collection Account (General version)?](https://help.sunrate.com/docs/how-do-i-apply-for-a-new-global-collection-account-general.md)
- [How can I request the closure of my collection accounts? (General version)](https://help.sunrate.com/docs/how-can-i-request-the-closure-of-my-collection-accounts.md)
- [How do I download the account statement for my E-commerce store?](https://help.sunrate.com/docs/how-do-i-download-the-account-statement-for-ecommerce-sellers.md)
- [How to add store holder/holder bank?](https://help.sunrate.com/docs/how-to-add-store-holder-holder-bank-for-amazon-seller.md)
- [Store Holder filling requirements/guidelines](https://help.sunrate.com/docs/store-holder-filling-requirementsguidelines.md)
- [Can I use SUNRATE to request card payments from my partners?](https://help.sunrate.com/docs/can-i-use-sunrate-to-request-credit-card-payments-from-my-partners.md)
- [Where do I upload the materials to release pending funds?](https://help.sunrate.com/docs/where-do-i-upload-the-materials-to-release-pending-funds.md)
- [How to view my SUNRATE account balance?](https://help.sunrate.com/docs/how-to-view-my-sunrate-account-balance-general.md)
- [How do I transfer money to my SUNRATE account?](https://help.sunrate.com/docs/how-do-i-transfer-money-to-my-sunrate-account-general.md)
- [How do I apply for a new Global Collection Account (Professional version)?](https://help.sunrate.com/docs/how-do-i-apply-for-a-new-global-collection-account-professional.md)
- [How could I close my collection accounts?(Professional version)](https://help.sunrate.com/docs/close-my-collection-accounts-professional-version.md)
- [Can I use SUNRATE to request card payments from my partners?](https://help.sunrate.com/docs/can-i-use-sunrate-to-request-card-payments-from-my-partners.md)
- [How to create a new collection order before receiving payment?](https://help.sunrate.com/docs/create-a-new-collection-order-before-receiving-payment.md)
- [How to link a collection order to release pending balance？](https://help.sunrate.com/docs/how-to-link-a-collection-order-to-release-pending-balance.md)
- [How to view my SUNRATE account balance?](https://help.sunrate.com/docs/how-to-view-my-sunrate-account-balance-lite.md)
- [How do I transfer money to my SUNRATE account?](https://help.sunrate.com/docs/how-do-i-transfer-money-to-my-sunrate-account-lite.md)
- [How can I convert and withdraw money to my SUNRATE account?](https://help.sunrate.com/docs/how-can-i-convert-and-withdraw-money-to-my-sunrate-account.md)
- [How to add payees (General Version)?](https://help.sunrate.com/docs/how-to-add-payees-general.md)
- [How to make payments to a Third Party (General Version) ?](https://help.sunrate.com/docs/how-to-make-payments-to-a-third-party-general.md)
- [How to transfer money to another SUNRATE account (General version)?](https://help.sunrate.com/docs/how-to-transfer-money-to-another-sunrate-account-general.md)
- [How to add a withdrawal account (General version)?](https://help.sunrate.com/docs/how-to-add-a-withdrawal-account-general.md)
- [How do l withdraw funds to my bank account (General version)?](https://help.sunrate.com/docs/how-do-i-withdraw-funds-to-my-bank-account-general.md)
- [How to add recipients (Professional version)?](https://help.sunrate.com/docs/how-to-add-recipients-professional.md)
- [How to make payments to a Third Party (Professional version)?](https://help.sunrate.com/docs/how-to-make-payments-to-a-third-party-professional.md)
- [How to transfer money to another SUNRATE account (Professional version)?](https://help.sunrate.com/docs/how-to-transfer-money-to-another-sunrate-account-professional.md)
- [Guide to making payments to China](https://help.sunrate.com/docs/guide-to-making-payments-to-china.md)
- [How to add CNY payees?](https://help.sunrate.com/docs/how-to-add-cny-payees-general.md)
- [How to upload transaction materials to obtain the foreign exchange settlement quota? (For E-commerce sellers)](https://help.sunrate.com/docs/how-to-upload-transaction-materials-to-obtain-the-foreign-exchange-settlement-quota-general.md)
- [How to initiate the payment into China?](https://help.sunrate.com/docs/how-to-initiate-the-payment-into-china-general.md)
- [How to add China payees?](https://help.sunrate.com/docs/how-to-add-china-payees-professional.md)
- [How to upload transaction materials to obtain CNY settlement quota?](https://help.sunrate.com/docs/how-to-upload-transaction-materials-to-obtain-the-foreign-exchange-settlement-quota-lite.md)
- [How to initiate the payment into China?](https://help.sunrate.com/docs/how-to-initiate-the-payments-into-china-lite.md)
- [How to view & download transaction records?](https://help.sunrate.com/docs/how-to-view-download-transaction-records.md)
- [How to view & export account statements?](https://help.sunrate.com/docs/how-to-view-and-export-account-statements.md)
- [How to view & export collection records?](https://help.sunrate.com/docs/how-to-view-and-export-collection-records.md)
- [How to view & export payment records?](https://help.sunrate.com/docs/how-to-view-and-export-payment-records.md)
- [How do I activate the commercial cards function?](https://help.sunrate.com/docs/how-do-i-activate-the-commercial-cards-function.md)
- [How should I top up my commercial cards?](https://help.sunrate.com/docs/how-should-i-top-up-my-commercial-cards.md)
- [How to apply for a SUNRATE commercial card?](https://help.sunrate.com/docs/how-to-apply-for-a-sunrate-commercial-card.md)
- [How to enable and use the commercial card review feature?](https://help.sunrate.com/docs/how-to-enable-and-use-the-commercial-card-review-feature.md)
- [How do I set up the features of my card?](https://help.sunrate.com/docs/how-do-i-set-up-the-features-of-my-cards.md)
- [How do I report a lost or stolen card?](https://help.sunrate.com/docs/how-do-i-report-a-lost-or-stolen-card.md)
- [How do I freeze/unfreeze or deactivate my card?](https://help.sunrate.com/docs/how-do-i-freeze-or-cancel-my-card.md)
- [Set spending limits](https://help.sunrate.com/docs/set-spending-limits.md)
- [Set risk control](https://help.sunrate.com/docs/set-risk-control.md)
- [How do I view & download transaction history?](https://help.sunrate.com/docs/how-do-i-view-download-transaction-history.md)
- [How do I identify the cause of a transaction failure?](https://help.sunrate.com/docs/how-do-i-identify-the-cause-of-a-transaction-failure.md)
- [How do I raise a transaction dispute?](https://help.sunrate.com/docs/how-do-i-raise-a-transaction-dispute.md)
- [3D Secure Verification for Card Transactions](https://help.sunrate.com/docs/3d-secure-verification-for-card-transactions.md)