This article explains what you should do when you find transaction failure.
If your commercial card transaction fails, please check the following points first.
1. Sufficient Balance
Ensure that your commercial card has adequate funds to complete the transaction.
2. Card Status
Check if the card has been frozen. If the Automatic Freeze of Dormant Cards feature is enabled, the card will be automatically frozen after 45 days of inactivity. Should you need to use the card again, please unfreeze it accordingly.
Freeze or unfreeze your card: <Freeze or unfreeze your card>.
If all the above points have been verified and the issue persists, please contact your account manager or our official customer service for further assistance.